Privacy

Introduction

This privacy policy sets out how ESS & Solar Solutions Limited uses and protects information you provide when using our website and online store.

ESS & Solar Solutions Limited is committed to ensuring that your privacy and data are protected. Any information you provide while using our website and online store will be used in accordance with this statement. ESS & Solar Solutions Limited may occasionally make changes to this statement. Please check back occasionally to ensure you are happy with our policy.

Definitions

Us, we, our: ESS & Solar Solutions Limited

You, your: An individual who visits our website or online store or uses our services in another way

Data we collect

In the course of using our websites, we may ask for information in order to provide you services. This may include:

Full name

Address

Contact details

(including telephone number and email address)

Details about your company

(including company name, address, phone number, and a description of your business)

How do we use your personal data?

We collect data in order to provide services you have requested, such when purchasing items or warranty claims. In general we use data to streamline these services as much as possible for you, and to manage our relationship with you. We do not use the information for marketing purposes, unless you have "opted in" and requested us to keep you informed.

How long do we retain this information?

We may retain the information you provide us indefinitely, unless legal requirements dictate otherwise or you request that we remove it.

Who do we share your information with?

In the course of providing our services to you, we may need to share your information with some third parties. These include logistics companies and payment services. We may also share your information with fraud prevention and credit reference agencies. In some circumstances, we may share your information with our legal and professional advisors, including accountants and auditors.

We may also provide your information to government bodies to comply with legal obligations and requirements. In the event that ESS & Solar Solutions Limited is acquired by or merged with another company, we will necessarily pass all our data on to the acquirer, who will then be bound by this Privacy Policy. You will be notified of such an event, either by email or notice on our websites.

Cookies

Cookies are small files placed on your computer when you visit our website or online store. Our website use a single cookie, used to identify you when you visit that site. This cookie allows you to stay logged in as you navigate them for susequent visits. It also enables essential continuity, such as items staying in your shopping cart as you navigate our websites. These cookies do not give us access to your computer, or to any information about you that you haven’t provided on our websites.

Links to other websites

Our websites contain links to other websites owned and maintained by third parties. Once you follow these links to other sites, we do not have any control over information you provide on those websites. You should exercise caution and view the privacy policies of those sites.

Your options

You may block our use of cookies in your browser settings.

Under GDPR, your rights allow you to, amongst other things, request that we delete, rectify, or supply you with the information we retain about you. Please write to sales@essandsolarsolutions.co.uk to request any of the above.

Please bear in mind that information you provide us may be integral to our services and we may not be able to provide our services to you without it. For full information about your rights, see ico.org.uk

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